How can we help?
Getting started
The basics — what an eSIM is, whether your phone works, and what to do before you fly
Buying a plan
Choosing, paying, gifting, refunds, and booking ahead.
Setting up your eSIM
Step-by-step setup for each major device, plus the edge cases that come up.
Rewards & membership
How points, tiers, the stamp card, and referrals work.
Troubleshooting
When something isn't working — what to check, in what order.
Using your plan abroad
How the plan works once you're travelling — usage, top-ups, and what to expect.
Your account
Managing sign-in, payment, notifications, and the data we keep.
Popular right now
How to set up your eSIM on iPhone?
Step-by-step: add your travel plan by scanning the QR code.
When does my data plan start?
It starts when you connect at your destination — or on a set date if you haven't by then.
How to request a refund?
Refundable within 21 days while your eSIM hasn't activated.
What if I can't scan the QR code?
Enter the details by hand — it does exactly the same thing.
How to set up your eSIM on Android?
Step-by-step for Samsung, Pixel, and other Android phones.
Will my phone work with Globeelink?
Check eSIM compatibility before you buy.
Meet Globeebot
Our 24/7 support. It checks your eSIM and account directly, so you don't have to explain everything. If it can't fix it, a person can.