Install Your eSIM

Everything you need to get your Globeelink eSIM working — from purchase to your first connection abroad.

How a Globeelink eSIM works

01

Pick where you're going

Choose your destination and the data plan that fits your trip.

Pick where you're going illustration
02

Pay — receive your eSIM

Checkout in seconds. Your eSIM and QR code arrive instantly by email.

Pay — receive your eSIM illustration
03

Install before you fly

Add the eSIM to your phone over Wi-Fi while you're still home.

Install before you fly illustration
04

Land and connect

Switch on your line when you arrive and you're online right away.

Land and connect illustration

Install & Activate

Choose how you'd like to install. Most people use the QR code; enter details manually if you're installing on the same phone.

01

On your iPhone, open Settings.

Follow the on-screen instructions to complete this step safely.

On your iPhone, open Settings. illustration
02

Tap Mobile Service, then Add eSIM.

On some regions this is called 'Cellular'.

Tap Mobile Service, then Add eSIM. illustration
03

Tap Use QR Code.

Follow the on-screen instructions to complete this step safely.

Tap Use QR Code. illustration
04

Scan the QR code from your other device.

Hold your iPhone so the QR code sits inside the frame.

Scan the QR code from your other device. illustration
05

Wait for the eSIM to activate.

Activation usually takes under a minute over Wi-Fi.

Wait for the eSIM to activate. illustration
06

Tap Continue on the activation screen.

From this point, follow the labelling and default-line steps.

Tap Continue on the activation screen. illustration

If something goes wrong

The QR code won't scan

Make sure the code fills the frame and your screen brightness is up. You can also enter the details manually from your email instead.

Unable to complete mobile service plan

Connect to a stable Wi-Fi network and try again. Activation needs an internet connection to reach the carrier.

I installed the eSIM but can't use it in Settings

Open Settings > Mobile Service, select the Globeelink line and turn on 'Turn On This Line' and Data Roaming.

This icon is in orange/yellow

An amber status dot means the line is installed but not yet active. Toggle the line on once you've landed at your destination.

After install — what to expect

Your eSIM activates when you land

Data starts the moment you switch the line on at your destination — not before, so no data is wasted.

Your home eSIM stays connected

Keep receiving calls and texts on your usual number while data runs on Globeelink.

Mobile data uses your Globeelink plan

Set Globeelink as your data line and browse on your plan's allowance abroad.

Manage everything from your account

Track usage, top up, and view all your eSIMs anytime in your Globeelink account.

Things people ask us

Quick answers to the most common questions. Still stuck? GlobeeBot can help in seconds.

Compatibility

Will my phone work with an eSIM?

Most phones from 2018 onward support eSIM — including all recent iPhones, Samsung Galaxy from S20, Google Pixel from Pixel 4, and most other recent Android phones. Check your device settings any time.

Pricing

Will I get charged surprise fees?

No. Fair, set fee. What you take out is your connection stop — we never store charges in your account.

Support

What if so install eSIM?

Message GlobeeBot or our team via WhatsApp, LINE, WeChat or live chat. We'll walk you through it step by step.

Compatibility

Can I keep my home number active?

Yes. Your physical SIM or home eSIM stays in place for calls and texts while Globeelink handles your data abroad.

Pricing

What happens when my data runs out?

You can top up instantly from your account, or buy a new plan. Your line keeps its settings — just add more data.

Support

How do I check how much data I've used?

Open your Globeelink account and go to your eSIMs. Each plan shows a live usage ring and remaining allowance.

Meet GlobeeBot

Our 24/7 support assistant answers your eSIM and account questions instantly — no waiting, no queues.

Chat with GlobeeBot